SONGLUX policies
Privacy policy
SONGLUX is built around personal stories and private delivery. This policy explains what information is used, why it is used, the service providers involved and the choices and rights available to you.
Who this policy covers
This policy explains how SONGLUX handles personal information when you browse songlux.com, create a personalised song, place an order, use private LuxPlayer access, contact support, join optional marketing emails, submit a SongLux reaction video or otherwise use the service. Privacy questions and eligible data-rights requests can be sent to info@songlux.com.
Information you provide
SONGLUX may process contact details, recipient information, story or memory content, musical preferences, order details, support messages and other information you choose to submit. If you join optional marketing emails, we also record the email address, signup source, consent status and when consent was given. If you submit a SongLux reaction, we may process the video, checkout email, order reference, occasion and the permissions you select. Please avoid including sensitive personal information unless it is genuinely needed for the service you are asking us to provide.
Information generated when you use the service
The service may also process technical and operational information such as order and project identifiers, payment status, generation-job status, security and error logs, email-delivery status, device or browser information used by optional analytics, and advertising measurement events when Marketing & advertising is enabled. SONGLUX is designed not to send customer prompt text, lyrics, names, email addresses, private story content or reaction videos to analytics or advertising measurement tools.
Why we use information and our lawful bases
We use information where it is necessary to take steps at your request and perform the contract for a personalised song and related delivery; to meet applicable legal obligations; and, where appropriate, for legitimate interests such as securing the service, preventing misuse, troubleshooting, maintaining reliable delivery and supporting customers. Marketing emails are sent only where the relevant marketing permission or another lawful electronic-marketing basis applies. Optional analytics, advertising measurement and optional live-chat technologies are controlled by your choices through the site's privacy preferences.
Optional marketing emails
Newsletter and marketing signup is separate from buying a song, receiving transactional order emails and using LuxPlayer. Where you actively join, SONGLUX records the consent and adds the email to its Resend marketing contact system. Marketing messages may include gift inspiration, SongLux product news and occasional offers. Marketing emails should provide an unsubscribe route, and you can withdraw marketing consent at any time without affecting an existing order or private song access.
SongLux Moment reaction submissions
The SongLux Moment programme lets eligible customers send a first-listen reaction video for private review. SONGLUX verifies the checkout email and paid order reference, stores the uploaded video in private storage and records the review and reward status. Permission to submit a recording for private review is separate from optional permission for SONGLUX to feature the video or edited clips publicly on its website, social channels or advertising. Choosing not to grant public-use permission does not by itself prevent an otherwise eligible submission from being reviewed for a reward. Please only submit a recording where you have the necessary permission from people who are identifiable in it.
Payments and service providers
Stripe processes checkout payments. SONGLUX also uses specialist infrastructure and service providers to host the website and database, generate song-related content, deliver transactional or opted-in marketing email, operate generation providers and support service reliability. Depending on the feature involved, these providers can include Vercel, Supabase, Stripe, OpenAI, Kie.ai and Resend. Optional analytics or behaviour tools may include Google services and Microsoft Clarity when Analytics is enabled. Optional live chat may use Tawk.to when Support & live chat is enabled and that feature is available. Optional advertising measurement may use Meta Pixel when Marketing & advertising is enabled.
Analytics, advertising measurement, live chat and storage choices
SONGLUX stores separate browser preferences for Analytics, Marketing & advertising and Support & live chat. Analytics controls optional Google Analytics through Google Tag Manager and Microsoft Clarity. Marketing & advertising controls optional Meta Pixel measurement on eligible public marketing and checkout pages. Support & live chat controls the optional Tawk.to integration. Google advertising storage, ad user data and ad personalisation remain denied by the SONGLUX Google consent configuration. You can change or withdraw any optional choice at any time through Cookie settings in the site footer. Necessary storage or access technologies needed for security, checkout, authentication, private access or another service you request may operate without optional analytics, advertising measurement or live-chat consent. See the Cookie policy for more detail.
Private song access
Songs, story details and customer project information are private by default. LuxPlayer and share links should be treated as private access links and shared only with people you trust. Anyone who receives a valid active access or share link may be able to open the content available through that link.
International processing
Some service providers may process information in countries outside the United Kingdom. Where UK data-protection law treats a transfer as restricted, SONGLUX must use an applicable transfer mechanism or other lawful safeguard. You can contact info@songlux.com for current information about relevant providers and transfer safeguards.
How long information is kept
Retention depends on why the information is needed. SONGLUX considers the time required to fulfil and support an order, maintain private delivery, review a reaction submission and administer any reward, manage marketing preferences, investigate operational or security issues, manage payment and email records, resolve disputes and meet legal, accounting or regulatory obligations. Information that is no longer required for an identified purpose should be deleted or anonymised in line with the applicable retention process.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or to object to certain processing. Where processing relies on consent, you may withdraw that consent. These rights are not absolute in every situation. Requests can be sent to info@songlux.com and we may need to verify your identity before disclosing or changing private customer information.
Complaints
Please contact info@songlux.com first if you have a privacy concern so we can investigate it. You also have the right to raise a data-protection complaint with the UK Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy when the service, providers, legal requirements or data practices change. Material changes should be reflected on this page before or when the updated practice takes effect.
Questions about these policies can be sent to info@songlux.com.