SONGLUX policies
Privacy policy
SONGLUX is built around personal stories and private delivery. This policy explains what information is used, why it is used, the service providers involved and the choices and rights available to you.
Who this policy covers
This policy explains how SONGLUX handles personal information when you browse songlux.com, create a personalised song, place an order, use private LuxPlayer access, contact support or otherwise use the service. Privacy questions and eligible data-rights requests can be sent to info@songlux.com.
Information you provide
SONGLUX may process contact details, recipient information, story or memory content, musical preferences, order details, support messages and other information you choose to submit. Please avoid including sensitive personal information about yourself or other people unless it is genuinely needed for the song you are asking us to create.
Information generated when you use the service
The service may also process technical and operational information such as order and project identifiers, payment status, generation-job status, security and error logs, email-delivery status, device or browser information used by optional analytics, and records needed to protect private customer access. SONGLUX is designed not to send customer prompt text, lyrics, names, email addresses or private story content to analytics tools.
Why we use information and our lawful bases
We use information where it is necessary to take steps at your request and perform the contract for a personalised song and related delivery; to meet applicable legal obligations; and, where appropriate, for legitimate interests such as securing the service, preventing misuse, troubleshooting, maintaining reliable delivery and supporting customers. Optional analytics and optional live-chat technologies are controlled by your choices through the site's privacy preferences.
Payments and service providers
Stripe processes checkout payments. SONGLUX also uses specialist infrastructure and service providers to host the website and database, generate song-related content, deliver transactional email, operate generation providers and support service reliability. Depending on the feature involved, these providers can include Vercel, Supabase, Stripe, OpenAI, Kie.ai and Resend. Optional analytics or behaviour tools may include Google services and Microsoft Clarity when Analytics is enabled. Optional live chat may use Tawk.to when Support & live chat is enabled and that feature is available.
Analytics, live chat and storage choices
SONGLUX stores separate browser preferences for Analytics and Support & live chat. Analytics controls optional Google Analytics through Google Tag Manager and Microsoft Clarity. Support & live chat controls the optional Tawk.to integration. Google advertising storage, ad user data and ad personalisation remain denied by the SONGLUX consent configuration. You can change or withdraw either optional choice at any time through Cookie settings in the site footer. Necessary storage or access technologies needed for security, checkout, authentication, private access or another service you request may operate without optional analytics or live-chat consent. See the Cookie policy for more detail.
Private song access
Songs, story details and customer project information are private by default. LuxPlayer and share links should be treated as private access links and shared only with people you trust. Anyone who receives a valid active access or share link may be able to open the content available through that link.
International processing
Some service providers may process information in countries outside the United Kingdom. Where UK data-protection law treats a transfer as restricted, SONGLUX must use an applicable transfer mechanism or other lawful safeguard. You can contact info@songlux.com for current information about relevant providers and transfer safeguards.
How long information is kept
Retention depends on why the information is needed. SONGLUX considers the time required to fulfil and support an order, maintain private delivery, investigate operational or security issues, manage payment and email records, resolve disputes and meet legal, accounting or regulatory obligations. Information that is no longer required for an identified purpose should be deleted or anonymised in line with the applicable retention process.
Your data-protection rights
Depending on the circumstances and lawful basis, you may have rights to ask for access to your personal information, correction, deletion, restriction, portability or to object to certain processing. Where processing relies on consent, you may withdraw that consent. These rights are not absolute in every situation. Requests can be sent to info@songlux.com and we may need to verify your identity before disclosing or changing private customer information.
Complaints
Please contact info@songlux.com first if you have a privacy concern so we can investigate it. You also have the right to raise a data-protection complaint with the UK Information Commissioner's Office (ICO).
Changes to this policy
We may update this policy when the service, providers, legal requirements or data practices change. Material changes should be reflected on this page before or when the updated practice takes effect.
Questions about these policies can be sent to info@songlux.com.