Email support
info@songlux.comYou can still email us directly. Support-form messages receive an ST- Support ID for easier follow-up.
SONGLUX support
Clear help for your order, delivery and private songs.
For the fastest help, use the private form below from the email address used at checkout and include your SongLux reference when available.
Order and payment
Include the checkout email and your SO- Order ID when asking about a payment, receipt or order status.
LuxPlayer delivery
Check the checkout inbox and spam folder first. The private link is sent when both song versions are ready.
Privacy and access
Do not post private story details or LuxPlayer links publicly. Contact support if a link may have been shared unintentionally.
Contact support
Send a private support request.
We’ll route your message to the SongLux operations inbox and give you an ST- Support ID. Please never include card details, passwords or private access tokens.
Quick answers
Before you send a message.
Where will my songs arrive?+
The private LuxPlayer link is sent to the email address used at checkout after both complete versions are ready.
Do I need a SONGLUX account?+
No. Guest checkout and private email delivery are available without creating an account.
What should I include in a support message?+
Send the checkout email, your SO- Order ID or SS- Song ID if available, and a concise description of the issue. Do not include payment card details, passwords or private access links.
Can support change my story after payment?+
Contact support as soon as possible. Whether a change is possible depends on how far the personalised work has progressed.